Legal

Safety Policy

Relent  ·  Last updated: October 3, 2026

What Relent Is — and Is Not

Relent is a private self-reflection tool for everyday hard moments. It helps you name what's happening, see it from a different angle, and take one grounded next step.

• A therapy service or a replacement for professional mental health care
• A diagnostic tool — it does not assess, diagnose, or treat any condition
• A crisis intervention service
• A substitute for emergency support

How Relent Is Designed for Safety

We Ask Directly, and Stop When It Matters

When you tell Relent you are feeling very bad, or that it is too much, it asks you plainly whether you are thinking about hurting yourself or ending your life. If you answer “Yes” or “I’m not sure”, Relent pauses the check-in and shows crisis lines for your region and your local emergency number. When your answers point to danger from someone else, that support starts with a line for that. Anything you type is also checked on your device, and crisis support opens if it suggests you may be in danger. This check always comes first; nothing else Relent offers can skip it.

Relent does not continuously monitor you, and no one watches check-ins in real time. Relent is not staffed as a crisis service.

We Offer Reflections, Not Verdicts

Relent offers a read on what might be going on for you — gently, as a mirror, not a label. You can disagree with it. It is a starting point for reflection, not a conclusion.

We Minimise What You Have to Disclose

The check-in is built from choices, not writing. A few screens have an optional box to type in, and typing is never required. What you type is never sent to the AI or to analytics.

AI Is a Tool, Not a Clinician

Most of what Relent shows you is written by fixed rules that run on your device. If you are signed in, some results may include a short reflection written by AI from the choices in that one check-in. The AI is not a clinician and can be wrong. Its reflections are perspective — a way to hold the moment differently — not clinical guidance.

No Guilt-Based Pressure

Relent shows simple progress counts, such as XP and an action streak. They are never meant to punish a missed day. Reminders are off unless you turn them on, use the same short, neutral text for everyone, and come at most once a day.

If You Are in Crisis

Feedback and Concerns

If you experience something in Relent that feels unsafe, harmful, or that generates a reflection you believe was inappropriate, we want to know.

Contact us at: [email protected]

We review all safety feedback and take it seriously. Your input directly shapes how the product is built. Please do not use email in an emergency; it is not monitored around the clock.

For Mental Health Professionals

If you are a therapist, counsellor, or other mental health professional and have questions about Relent's design, scope, or how it interacts with professional care, we welcome that conversation.

Reach us at: [email protected]

Changes to This Policy

When we change this policy, we post the new version on this page and update the "Last updated" date at the top.